Returns

Our returns policy is simple!

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.

How do I return an item?

Simply check the relevant category below for details of how to return your item.

All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made in the same form of payment that was used to make the initial purchase. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty/incorrect items.

To help you return an item, we have developed some simple and easy to follow guidelines, please click the relevant 'return type' to go to the instructions for that return.

Click on the reason
for returning your item:

'Faulty, Damaged or Incorrect'

'Unwanted'

'Faulty, Damaged or Incorrect'

If the item you received is damaged or incorrect please use the form below to contact our Customer Support team within 30 days, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. If the item you received is faulty, you have the right to return it within a reasonable period of time. We will then advise on how to proceed with the return.

As you are returning an item that is faulty, damaged, or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, or fax it to us on 0844 573 7080, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please complete the form below to request a returns authorisation code. We will respond shortly.

'Unwanted'

If you are not completely satisfied with your purchase, simply return the item or items to us in perfect, re-saleable condition (including all parts, accessories, instructions and packaging etc) within 30 days of receipt.

Goods that include software: any item which includes software must be returned with the software unopened. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping, delivery charge and returns postage.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Click here to download the returns form, print it out and fill it in as completely as possible. If you do not have a printer, please include ALL of the following details in your package, and send it to the address below.

Name
Address
Order Number
Email Address
Contact Telephone Number
Product Name(s)
Reasons for return

Download Returns Form
For Unwanted Items only.

I Want One Of Those
Greengate
Middleton
Greater Manchester
M24 1UD

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